Compliance PSA Home Warranty ("Compliance PSA," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit compliancepsa.com (the "Site"), request a quote, enroll in a home warranty plan, file a claim, or communicate with us.
1. Information We Collect
Information you provide
We may collect your name, email address, property details, plan selections, payment-related information processed by third-party processors, claim descriptions, and correspondence when you complete forms on the Site or interact with member support.
Information collected automatically
When you browse the Site, we may collect device identifiers, browser type, IP address, pages viewed, referring URLs, and approximate location derived from IP. We use cookies and similar technologies to remember preferences and analyze traffic.
Information from service partners
Independent contractors may provide diagnostic notes, photos, and repair records related to your claim. We combine that information with your member file to administer coverage.
2. How We Use Information
We use personal information to:
- Provide quotes, enroll members, and administer home warranty contracts
- Process claims, dispatch contractors, and document repairs
- Send service-related notices, renewal reminders, and policy updates
- Deliver marketing emails when you opt in, and honor unsubscribe requests
- Improve Site performance, security, and user experience
- Comply with legal obligations and respond to lawful requests
- Detect fraud, misrepresentation, or abuse of our programs
3. Legal Bases for Processing
Where applicable, we process data based on performance of a contract with you, legitimate interests in operating and securing our business, compliance with law, and your consent for optional communications such as newsletters.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service contractors and administrators who perform repairs under your plan
- Payment processors, cloud hosting providers, and IT vendors under confidentiality obligations
- Professional advisors such as auditors or counsel when necessary
- Regulators or law enforcement when required by law or to protect rights and safety
- Successors in the event of a merger, acquisition, or asset sale with notice as required
5. Cookies and Analytics
Essential cookies enable core Site functions. Analytics cookies help us understand aggregate usage. You may adjust browser settings to refuse cookies; some features may not function properly if cookies are disabled.
6. Data Retention
We retain information for as long as needed to fulfill the purposes described in this Policy, including maintaining records for active and former members, resolving disputes, and meeting regulatory retention schedules. When data is no longer required, we delete or anonymize it using reasonable safeguards.
7. Security
We implement administrative, technical, and physical measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
8. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, and to opt out of marketing emails via unsubscribe links or our unsubscribe page. To exercise rights, contact support@compliancepsa.com. We may verify your identity before responding.
9. Children's Privacy
The Site is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us to request deletion.
10. Third-Party Links
The Site may link to external websites or social sharing tools. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
11. International Visitors
If you access the Site from outside your home jurisdiction, your information may be processed in locations where we or our vendors operate, subject to this Policy and applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted with an updated date. Material changes may be communicated through the Site or email where appropriate.
13. Contact Us
Privacy questions or requests: support@compliancepsa.com.